Privacy Policy
Last Updated: September 5, 2026
Welcome to Mahir Home Services. We respect your privacy and are committed to protecting the personal information you provide when using our website, creating an account, booking services, or contacting us.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and what choices you have regarding your information.
1. Information We Collect
When you use our website or book a service, we may collect information such as:
Personal Information
Mofizul Hoque
+91 7002148600
mahirhomeservice@gmail.com
Koimari pat 4, Agomoni, Dhubri, Assam, 783335
Account login - No Login Requirement
Booking Information
We may collect information related to your service bookings, including:
Selected service
Booking date and time
Service location
Booking status
Service requirements
Customer requests and instructions
Payment Information
If you make a payment through our platform, payment information may be processed by our payment service provider.
We may receive information such as payment status, transaction reference, and payment confirmation. We generally do not need to store your complete UPI .
2. How We Use Your Information
We may use your information to:
Create and manage your account.
Process and manage service bookings.
Contact you regarding your booking.
Assign or coordinate service professionals.
Provide customer support.
Process payments and refunds where applicable.
Send booking confirmations and service updates.
Improve our website and services.
Prevent fraud, misuse, and unauthorized activity.
Maintain the security of our platform.
Comply with applicable legal requirements.
3. Communication
We may contact you through:
Phone calls
SMS
Email
WhatsApp or other messaging services, where applicable
Communication may relate to bookings, service updates, customer support, account information, important notices, or other service-related matters.
4. Location & Service Address
To provide home services, we may require your service address or location information.
This information may be shared with the relevant service professional or service team when reasonably necessary to complete your booking.
We do not intend to use your service location for purposes unrelated to providing or managing our services unless permitted or required by applicable law.
5. Sharing of Information
We may share relevant information with:
Assigned service professionals
Payment service providers
Website hosting and technology providers
Customer support providers
Service partners working on our behalf
Government authorities or law-enforcement agencies when legally required
We only intend to share information that is reasonably necessary for the relevant purpose.
We do not intend to sell your personal information to third parties.
6. Service Professionals
When you book a service, certain information such as your name, contact number, service address, booking details, and service requirements may be provided to the assigned service professional so that the service can be completed.
Service professionals are expected to use customer information only for legitimate service-related purposes.
7. Cookies & Similar Technologies
Our website may use cookies and similar technologies to:
Keep you logged in.
Remember preferences.
Improve website functionality.
Understand website usage.
Improve user experience.
Help maintain website security.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
8. Website & Technical Information
When you access our website, certain technical information may automatically be collected, such as:
IP address
Browser type
Device type
Operating system
Pages visited
Date and time of access
Basic website usage information
This information may be used for security, troubleshooting, analytics, and improving our website.
9. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.
However, no internet-based service can guarantee complete security. Therefore, while we take reasonable precautions, we cannot guarantee that information transmitted over the internet will always be completely secure.
10. Account Security
If you create an account on our website, you are responsible for keeping your login credentials confidential.
You should not share your password with anyone.
If you believe that your account has been accessed without authorization, please contact us as soon as possible.
11. Data Retention
We may retain your personal information for as long as reasonably necessary to:
Provide our services.
Maintain booking and transaction records.
Provide customer support.
Resolve disputes.
Prevent fraud and misuse.
Comply with legal, accounting, or regulatory requirements.
When information is no longer reasonably required, we may delete or anonymize it in accordance with our applicable practices and legal obligations.
12. Children's Privacy
Our services are not intended to knowingly collect personal information from children who are not legally able to use the service independently.
If we become aware that personal information has been collected from a child in circumstances where such collection is not appropriate, we may take reasonable steps to delete the information.
13. Third-Party Websites & Services
Our website may contain links or integrations to third-party websites, payment services, maps, communication services, or other platforms.
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any third-party service before providing personal information to them.
14. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
Request access to certain personal information.
Request correction of inaccurate information.
Request deletion of information where legally applicable.
Withdraw certain permissions or consent where applicable.
Raise a privacy-related complaint or concern.
To make a privacy-related request, please contact us using the details below.
15. Marketing Communications
Where applicable, we may send promotional or marketing communications about our services, offers, or updates.
You may request to stop receiving non-essential promotional communications.
Service-related communications, such as booking confirmations, important account notices, and transaction updates, may still be sent when necessary.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
The updated version will be published on this page with a revised "Last Updated" date.
We encourage you to review this page periodically.
17. Consent
By using the Mahir Home Services website, creating an account, or booking a service, you acknowledge that you have read and understood this Privacy Policy.
Where applicable, we will request your consent before collecting or using information for purposes that require consent under applicable law.
18. Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.
Mahir Home Services
📍 Six Mile, Guwahati, Assam – 781022
📞 Phone: +91 7002148600
📧 Email: info@mahimhomeservices.in
19. Privacy Policy Acceptance
By continuing to use our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described above, subject to your rights under applicable law.