Terms & Conditions
Last Updated: September 5, 2026
Welcome to Mahir Home Services. By accessing or using our website and booking our services, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before using our platform.
1. About Our Platform
Mahir Home Services is an online service booking platform that allows customers to request and book various home and related services through our website.
Our services currently include:
Electrician Services
Home Cleaning
Car Wash Service
Painting Services
Water Tank Cleaning Service
Home A2Z Service
2. User Registration
To book certain services, you may be required to provide accurate information, including your name, mobile number, email address, service address, and other required details.
You agree that:
All information provided by you is accurate and up to date.
You will not provide false or misleading information.
You are responsible for maintaining the security of your account.
You will notify us if you believe your account has been used without authorization.
3. Service Booking
When you place a service booking through our website:
You must provide the correct service and location details.
The selected date and time are subject to availability.
A booking request does not necessarily guarantee immediate service until it is confirmed by Mahir Home Services.
We may contact you to verify or confirm your booking.
Service availability may vary depending on location, professional availability, and other circumstances.
4. Service Charges & Pricing
Service prices may vary depending on the type of service, service requirements, location, materials required, and other applicable factors.
The applicable charges will be communicated or displayed before or during the booking process wherever possible.
Additional charges may apply if:
Extra work is requested by the customer.
Additional materials are required.
The actual work differs from the original booking request.
Additional services are requested at the service location.
5. Payment
Customers may be required to make payment through the payment methods made available by Mahir Home Services.
You agree to provide valid payment information when required.
If a payment fails or remains unpaid, Mahir Home Services may cancel or restrict the relevant service booking.
6. Cancellation Policy
Customers may cancel a booking subject to the cancellation conditions applicable to that service.
Cancellation charges may apply depending on:
The time of cancellation.
Service type.
Whether a service professional has already been assigned or dispatched.
Any applicable service or travel costs.
Any applicable cancellation or refund policy may be communicated during the booking process.
7. Rescheduling
Customers may request to reschedule a booking, subject to availability.
A rescheduling request does not guarantee that the same service professional or time slot will remain available.
8. Service Professional
Mahir Home Services may assign an available service professional to complete the requested service.
The service professional may inspect the work requirements before starting the service.
Where additional work or materials are required, the customer may be informed of the additional cost before the additional work is carried out.
9. Customer Responsibilities
Customers are responsible for:
Providing accurate service and address information.
Providing reasonable access to the service location.
Ensuring that the service area is reasonably accessible.
Informing us about any important requirements or conditions related to the service.
Making applicable payments on time.
Treating service professionals respectfully.
10. Service Quality
We aim to provide reliable and professional services. However, service results may depend on the condition of the property, equipment, materials, and other circumstances beyond our reasonable control.
If you are not satisfied with a service, please contact our customer support as soon as possible so that we can review the matter and take appropriate action where applicable.
11. Third-Party Services
Some services may be performed by independent service professionals or third-party service providers.
While Mahir Home Services aims to work with reliable professionals, we cannot guarantee that every service provider will always meet every customer's individual expectations.
12. Damage or Loss
Customers should inform Mahir Home Services promptly if any damage or loss is believed to have occurred during the service.
Any complaint regarding damage or loss may be reviewed based on the circumstances, available evidence, service records, and applicable policies.
13. Prohibited Use
You agree not to:
Use the website for any unlawful purpose.
Provide false information.
Attempt to gain unauthorized access to our website or systems.
Interfere with the operation or security of the website.
Use the platform to harass, threaten, or abuse service professionals or other users.
Misuse promotional offers, booking systems, or other website features.
14. Website Availability
We make reasonable efforts to keep our website available and functional. However, we do not guarantee that the website will always be available without interruption.
The website may occasionally be unavailable because of maintenance, technical problems, network issues, security issues, or circumstances beyond our control.
15. Intellectual Property
All website content, including the Mahir Home Services name, logo, graphics, text, design, images, icons, and other materials, may be protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, or commercially use our content without prior written permission.
16. Privacy
Your use of our website may involve the collection and processing of personal information.
Please review our Privacy Policy to understand how we collect, use, store, and protect your information.
17. Limitation of Liability
Mahir Home Services will make reasonable efforts to provide a reliable booking platform and quality services.
However, we are not responsible for delays, cancellations, service interruptions, or losses caused by circumstances beyond our reasonable control, including natural disasters, severe weather, technical failures, transportation issues, or other unforeseen circumstances.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
18. Changes to These Terms
Mahir Home Services reserves the right to update or modify these Terms & Conditions from time to time.
Any updated version may be published on this page with a revised "Last Updated" date.
Your continued use of the website after changes are published means that you accept the updated terms.
19. Termination
We reserve the right to suspend or terminate access to an account or service where we reasonably believe that a user has violated these Terms & Conditions, engaged in fraudulent activity, or misused our platform.
20. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute arising in connection with these Terms shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.
21. Contact Us
If you have any questions, complaints, or concerns regarding these Terms & Conditions or our services, please contact us.
Mahir Home Services
📍 Six Mile, Guwahati, Assam – 781022
📞 Phone: +91 7002148600
📧 Email: info@mahimhomeservices.in
22. Acceptance of Terms
By using the Mahir Home Services website or booking a service through our platform, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.